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OUR BIKE PACKAGE
Zermatt Bike Package + Aroleid Lunch
Service Description
Introducing Our Zermatt Biking And Restaurant Package: Embark on an exciting biking journey, exploring the renowned destination of Zermatt, where you'll traverse picturesque landscapes, breathtaking alpine scenery, and encounter crystal-clear mountain lakes along the way. Your knowledgeable guide will lead you through the most scenic trails, providing insights about the area's history, nature, and points of interest. Indulge in a meal at one of the most famous mountain restaurants in Zermatt, while enjoying panoramic views. Package Highlights: Professional Bike Guides: Our experienced and knowledgeable bike guides are passionate about sharing their expertise and guiding you through the most captivating trails in Switzerland. They will ensure your safety, provide insights into the local culture, nature, and history along the way. Your guide will then take you to the fabulous Aroleid restaurant for your all - Inclusive lunch. (Does Not Include extra drinks) Menu: https://cdn.shopify.com/s/files/1/0367/1939/4954/files/Alpine_trail_menu_1.pdf?v=1689938823 High-Quality Rental Bikes: We provide top-of-the-line rental bikes, carefully selected to match your skill level and preferences. Whether you're an intermediate rider seeking a reliable bike or an advanced cyclist looking for cutting-edge equipment, we have the right bike for you. Our rental bikes are regularly maintained and in excellent condition to ensure a smooth and enjoyable ride. How to Book: To book one of our unique all-inclusive bike adventure packages, simply send us an inquiry through our website or contact our dedicated customer service team. Let us know the day and time you wish to bike, group size, and any specific requirements or preferences you may have. Our team will work closely with you to tailor the package to your needs. Lets adventure Zermatt! (Important): Please note that the 6-hour private tour includes a 1-hour lunch break To participate in this tour, a basic level of riding is required. Additionally, you will also need to purchase a one-day bike pass ticket, as it is needed and NOT INCLUDED in the package.
Cancelation Policy
General Terms and Conditions (GTC) of Alpine Trails Scope of application These General Terms and Conditions (hereinafter "GTC") regulate the relationship between the company concerned (hereinafter "Organiser") and each natural person (hereinafter "Participant") who uses the services of the Organiser. Conclusion of contract By registering for a booked activity or tour, a binding contract is concluded between the Participant and the Organiser. By registering, the Participant also accepts these GTC as an essential part of the contract between themselves and the Organiser. The Participant is responsible for providing the Organiser with the correct personal data and for checking all details provided on the booking form/invoice. Any irregularities must be reported to the Organiser immediately. Any consequential costs arising from failure to report such irregularities shall be borne by the Participant. Subject of Contract The subject of the contract is the activity or tour as announced by the Organiser. The Organiser undertakes to provide the activity or tour booked by the Participant and as described by the Organiser. The Participant undertakes to pay the contractually agreed price to the Organiser. Additional services may be provided in agreement with the Organiser. Any additional costs incurred as a result shall be borne by the Participant. Prices All prices are per person and gross in Swiss Francs (CHF) including VAT. Prices are expressly subject to change. Prices quoted in foreign currencies are for information purposes only and are not binding. Terms of payment The total amount as specified in the booking confirmation/invoice is due on conclusion of the contract and must be paid before the start of the activity or tour. If payment is not made on time, the Organiser reserves the right to withhold its services or to withdraw from the contract. Cancellation by participant Total cancellation In the event of a total cancellation of the booked activity or tour, the Participant will be charged the following proportion of the total costs as per the booking confirmation/invoice: For group bookings (more than ten Participants): 30 to 15 days before the start of the activity or tour: 50%. 14 to 10 days prior to the start of the activity or tour: 75% 9 days or less before the start of the activity or tour, or no-show: 100%. For individuals (up to ten Participants): 30 to 15 days before the start of the activity or tour: 50%. 14 to 10 days prior to the start of the activity or tour: 75% 9 days or less before the start of the activity or tour, or no-show: 100%. In the case of third-party services, the cancellation conditions of the service providers concerned shall apply. Any costs incurred in this respect may be charged to the Participant additionally. Partial cancellation Partial cancellations of group bookings (reduction of the number of Participants) can be made up to 30 days before the start of the activity or tour, with reimbursement of costs and without additional cost consequences, in writing or verbally to the Organiser, subject to submission all documents already received (confirmations, tickets, vouchers etc.). The relevant date is the date of receipt of the notification by the Organiser or one of its recognised sales agents. A partial cancellation can only be made if the minimum number of participants of the booked group tour (from 2 people) is still satisfied. Otherwise, in the event of partial cancellation of the booked activity or tour, the Participant shall pay the following proportions of the total costs as per the booking confirmation/invoice: 30 to 15 days prior to the start of the activity or tour: 50% 14 to 10 days prior to the start of the activity or tour: 75% 9 days or less before the start of the activity or tour, or no-show: 100% Programm changes by participant In the event of late arrival or early departure by the Participant, no refund shall be issued. Additional costs incurred due to late arrival, early departure or postponement of the activity shall be borne by the Participant. If the Participant postpones the activity, he shall be charged costs as per the above cancellation conditions. Cancellation by the Organiser Minimum number of Participants If the minimum number of participants is not reached, the Organiser reserves the right to combine groups or to withdraw from the contract at short notice or to cancel the activity/tour. In this case the Organiser will try to find suitable substitutes. If it is not possible to fulfil the contract at another time or if the Participant cannot accept the substitute service offered, payments already made will be refunded, less payment for services used. Further claims for compensation are excluded. Non-compliance and lack of ability to Participate The activity or tour can be cancelled at short notice by the Organiser if Participants give cause to believe, through their behaviour or omissions before or during the activity, that the fulfilment of the contract is endangered or made impossible or if the activity has to be cancelled or changed due to illness or lack of fitness of the Participant. The Participant is not entitled to a refund. Force mayeure If an activity or parts of an activity cannot be carried out due to force majeure, safety concerns on the part of the organiser, official measures, strike, non-operation of the mountain railways or uncertain weather or natural conditions, the Organiser is entitled to cancel or interrupt the activity, even at short notice, without any obligation to pay compensation. Cancellations will be communicated to the Participant immediately. The organizer is also entitled to move the course location or to modify the booked program with an alternative tour. 11. Liability Claims for damages are excluded unless resulting from intent or gross negligence. The Organiser is entitled to call in auxiliary persons and/or third parties for the provision of services. If the Organiser justifiably assigns the execution of the activ